FAQs & Troubleshooting

Find answers to common questions and solutions to frequently encountered issues.

Common Issues & Solutions

If you're unable to edit a case, try the following:

Check if you have the necessary permissions to edit cases. Go to Settings → Roles & Permissions to verify your role.
Ensure the case is not currently being edited by another user.
Verify that the case status allows editing (some closed cases may have restricted editing).
Refresh the page and try again. If the issue persists, contact support.

If you're not receiving hearing reminders:

Check your notification settings in Settings → Notifications. Ensure email notifications are enabled.
Verify that reminders are set for the hearing. Go to Calendar → Open the hearing → Edit → Check reminder settings.
Check your email spam/junk folder for reminder emails.
If using Google Calendar sync, ensure notifications are enabled in your Google Calendar settings.
Verify your email address is correct in your account settings.

If you're unable to fetch a case from eCourt:

Verify that the case details are available in the eCourts database. The case must exist in the eCourt system.
Double-check the case number, case type, and case year you entered. Ensure they match exactly with the eCourt records.
Ensure you've selected the correct court type (District Court or Supreme Court).
Verify that you've selected the correct State, District, and Court Complex.
Try using alternative search methods (Advocate Name, CNR Number, etc.) if Case Number search doesn't work.
If the issue persists, the case may not be available in the eCourt database, or there may be a temporary connectivity issue. Try again later or create the case manually.

If you notice an invoice mismatch:

Review the invoice details carefully. Check the invoice amount, due date, and linked case/matter.
Verify that all line items are correctly entered and the total amount is accurate.
Check if the invoice has been partially paid. The status will show "Partially Paid" if only a portion has been received.
Compare the invoice with the linked case/matter to ensure billing is accurate.
If you need to correct an invoice, you may need to create a credit note or adjust the invoice amount (if permitted by your role).
Contact your administrator or support if you need to make significant changes to an invoice.

If you're experiencing permission issues:

Check your assigned role in Settings → Users & Roles. Verify that your role has the necessary permissions.
Contact your administrator to review your role permissions in Settings → Roles & Permissions.
Ensure you're logged in with the correct account that has access to the required features.
Some features may require specific permissions (View, Create, Edit, Delete, Approve). Verify that your role includes the necessary permission level.
If you believe you should have access to a feature, contact your administrator or support to review your permissions.

If you're having trouble uploading documents:

If a payment is not reflecting in the system:

Verify that the payment was recorded correctly. Check the payment details, amount, and linked invoice.
Ensure the payment status is set to "Completed" if it's a successful payment.
Check if the payment is linked to the correct invoice.
Review the invoice status to see if it has been updated to "Paid" or "Partially Paid".
If the payment was recorded but not reflected, try refreshing the page or contact support.

If you couldn't find the answer to your question or are still experiencing issues, please contact our support team.